Rostering Officer Application Form

For these scenarios, explain your actions in order, what you would check, who you would contact, what you would record and when you would seek assistance. You are not expected to know RLO's internal procedures.

At 9.00 am, a support worker calls in sick for a shift starting at 9.30 am. The participant lives alone and needs assistance that morning. The first available replacement has not supported this participant before and their required training has not been confirmed.

A participant asks for a different worker and says they are uncomfortable with the current arrangement. The worker is upset about the possible loss of hours and asks you to leave the roster unchanged.

A staff member calls, upset about a roster change, and speaks sharply to you. Another line is ringing, an urgent shift needs filling and a colleague asks for help with their workload.

A participant calls and is difficult to understand over the phone. They seem distressed and you understand that their worker has not arrived. You are unsure whether they are safe.

A person calls asking about RLO’s services for an adult family member. They also ask whether a named neighbour receives support from RLO and request that person’s worker’s phone number.

Please provide three work referees, preferably current or former managers, supervisors or HR representatives who can comment on your suitability.

Let them know you have nominated them. If you cannot provide three suitable referees, please explain so alternatives can be discussed.