Participant Handbook
Includes Easy Read Supplement
SU Participant Handbook with Easy Read
Incident Management
Incident Management with Easy Read
Privacy
Privacy and Your Personal Information with Easy Read
Policy NDIS SER DEL 7 – Privacy, Dignity & Confidentiality
Complaints and Feedback
SU Easy Read Complaints and Feedback
Policy NDIS SER DEL 6 – Participant and Representative/Nominee Complaints, Disputes and Appeals
Complaints Easy Read Flow Chart
Policy
Click on the links below to open and read the relevant policy.
Service Principles
Service Delivery
NDIS SER DEL 4 – Individual Beliefs and Values
NDIS SER DEL 5 – Independence and Informed Choice
NDIS SER DEL 7- Privacy, Dignity & Confidentiality
NDIS SER DEL 8 – Valued Roles, Participation and Integration
NDIS SER DEL 10 – Protection from Violence, Abuse, Neglect, Exploitation and Discrimination
NDIS SER DEL 11 – Use of Hours and Continuity of Support
NDIS SER DEL 14 – Reimbursement of Service User Activity Expenses
NDIS SER DEL 15 – Sleepover Support
NDIS SER DEL 16 – Emergency and Disaster Management
NDIS SER DEL 17 – Medication
NDIS SER DEL 18 – Participant Holidays
NDIS SER DEL 20 – User Friendly Version of Service Delivery Policies
NDIS SER DEL 21 – Consent
NDIS SER DEL 22 – Death of a Participant
NDIS SER DEL 23 – On-Call Service
NDIS SER DEL 29 – Mealtime Management
Emergency Preparedness
Person-Centred-Emergency-Preparedness-Planning-for-COVID-19
Person Centred Emergency Preparedness Workbook
Red Cross RediPlan Easy English
Protection While Out and About
Protect What’s Most Important to You
Cyclone Information
Tropical Cyclone Preparedness Guide
Cairns Region Local Disaster Management Plan
